política de privacidad

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

1) Information We Collect

We may collect the following categories of information:

a) Information You Provide

Contact details: name, email address, phone number
Shipping and billing details: address, delivery preferences
Order information: items purchased, order history, returns, exchanges
Account information: login details (if you create an account)
Customer support: messages you send through forms, email, or chat

b) Information Collected Automatically

When you visit the Site, we may automatically collect:

Device data: IP address, browser type, time zone, operating system
Usage data: pages viewed, time spent, clicks, referral URLs
Cookie data: identifiers used to recognize your browser/device

c) Payment Information

Payments are processed through third-party payment providers. We do not store full payment card details. Payment providers may collect payment data to complete your transaction.

2) How We Use Your Information

We use personal information to:

Process and fulfill orders (payment, shipping, confirmations)
Provide customer service and respond to inquiries
Communicate about your order, account, or support requests
Improve the Site, user experience, and product offerings
Prevent fraud, secure transactions, and protect our business
Send marketing emails or messages only if you opt in, and you may unsubscribe anytime
Comply with legal obligations and enforce our terms

3) Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, analyze traffic, remember preferences, and support marketing/advertising (where applicable).

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

4) Sharing Your Information

We may share personal information with trusted third parties only as needed to provide services, such as:

Payment processors
Shipping and logistics partners
E-commerce platform and hosting providers
Analytics providers (e.g., to understand Site usage)
Customer support tools (email, chat, ticketing)

We may also disclose information:

To comply with laws or legal requests
To protect our rights, customers, or the public
In connection with a business transfer (e.g., merger or acquisition)

5) Marketing Communications

If you subscribe to marketing communications, we may send you updates, promotions, or product news.
You can unsubscribe at any time via the link in our emails or by contacting us.

6) Data Retention

We retain personal information as long as necessary to:

Provide services and fulfill orders
Maintain records for legal, tax, and accounting requirements
Resolve disputes and enforce agreements

7) Security

We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is 100% secure.

8) Your Rights and Choices

Depending on your location, you may have rights such as:

Access to personal information we hold about you
Correction of inaccurate data
Deletion of your personal information (where applicable)
Objection or restriction of certain processing
Data portability (in some regions)

To exercise your rights, contact us using the details below.

9) International Transfers

If you access the Site from outside Sri Lanka, your information may be processed and stored in countries where we or our service providers operate. We take steps to ensure appropriate safeguards when required.

10) Children’s Privacy

Our Site is not intended for children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children.

11) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Correo electrónico: soporte@ayurmedic.store